Microsoft Teams: extracting most value for least effort

With the growing popularity of Microsoft Teams, this white paper explains how to make the most of its voice functionality.

Telehouse white paper: As the Big Data and Analytics Wave Breaks, the Problem is Staying Anchored

Presented as an eight-page white paper, this piece considered big data and analytics issues facing major companies and their colocation implications.

Foehn white paper: Gamification transforms agent effectiveness and boosts contact centre efficiency

Showing how FirstCare learned to use gamification and workforce engagement management, contact centre leaders everywhere can learn from this white paper.

Creative ITC white paper: Making AEC JVs Successful

Construction joint ventures can be risky undertakings. These pages show how VDI assures success.

Genesys white paper: Making data AI-ready

There are those who say AI is only good as the data that feeds it. In this white paper we reveal the truth behind that contention.

Genesys white paper: Rethink Queue-Based Routing in a Digital-First World

The customer experience can be largely queue-driven. In this white paper we bring best practice to life.

Genesys eBook: Seven Steps for Delivering Next-Generation Digital Customer Service

Getting digital CX right is crucial to today’s success. Here’s how to do it using a fast, structured process.

Creative ITC brochure: Why AEC Companies are Adopting IaaS models

The faster a constructor can set up new sites, the faster it can start work. Full of proof points this 11-pager shows how IaaS brings the necessary agility.

Telehouse eBook: Financial Services Sector Sea Change Affects Hosting and Collaboration Dynamics

This 12-page eBook considers financial services developments and how they affect compute and data technologies.

IPI PureCloud brochure: Take Your Contact Centre to the Cloud for a VIP Experience

In just four pages, this handy guide unfolds a route map for customers to transition to cloud-based CX.

Foehn brochure: The New Contact Centre Future Proofing Guide

Showing how industry stayed at the forefront of innovation, this guide highlights new trends and technologies improving the value of contact centres.

Tata Communications Cloud Book: Standout Digital Transformation Stories (August 2020)

Combining customer proof points, this eBook portrays the breadth and depth of Tata Communications’ cloud portfolio and explains the strategic thinking.

AVANT and 8×8 Partner Playbook

Unified communications in the cloud doesn’t come any better than 8×8. That’s why AVANT is recruiting more channel partners.

Tata Communications and Tata Consultancy Services joint value proposition: Microsoft Teams Direct Routing 

Tata Communications and Tata Consultancy Services global alliance ensures customers get the most from Microsoft Teams.

8×8 and Britannic Technologies Partner Playbook

Playbook brings 8×8 and Britannic Technologies partnership into sharp focus for prospective customers.

Orange Business Services pitch deck: Attract more customers

Produced for Genesys and OBS, this 17-slide PPT deck enables the latter’s salespeople to convey the partnership’s advantages to prospective clients.

Genesys and Telefónica value proposition: Now You Don’t Need Big Budgets and Resources to Have the Best Customer Service Solution

Today’s equivalent of a leave-behind, scrolling infographics are perfect to send to a prospect reminding them of key points of your partnership’s merits.

ACME Corporation Service deck: Sales Best Practice

This (anonymised) deck is one of a series aimed at sharing sales best practice in using the value of service to close a deal.

Foehn case study: Ceredigion County Council

Keeping services open during the COVID-19 pandemic, Ceredigion County Council transformed the citizen experience.

Genesys case study: Dental Axess

Improving customer engagement and employee collaboration gives digital dental professionals new possibilities.

Tata Communications iStudy: Navico 

For marine electronics firm, Navico, fully-managed Microsoft Teams helps maintain its market lead.

Genesys case study: Ethiopian Airlines

Business transformation soars as Ethiopian Airlines faces the pandemic and achieves improved service delivery.

Tata Communications iStudy: Saregama  

All around the world, Saregama is a favourite traditional Indian music and film source. Content distribution tricks learned from Tata Communications resound globally.

Iron Mountain iStudy: San Francisco Giants

This basketball team had to preserve its priceless media. Digitally converting 16,000 items from obsolete formats wasn’t a problem for Iron Mountain.

Foehn infographic: Why the contact centre is local government’s most potent transformation engine.

Presenting the output of the first Foehn local government forum, surprising findings formulate an agenda for action.

CW Squared infographic: 8×8

Presenting facts quicker than words, this infographic gets to the core of cloud-based digital transformation.

Genesys infographic: UK Retail Contact Centres

In a post-pandemic world, this snapshot shows how much retail has come to rely on digital contact centres.

Genesys infographic: OBS Customer Relationship Survey

Report conducted on behalf of Genesys and Orange Business Services by RelationClient into COVID-19 effects on CX.

Genesys infographic: Give Your Students Super Human Service

Students get super human service as Genesys optimises all stages of their journeys.

Cisco Ferrero Rocher scrolling infographic: Chocolate Maker Sees Sweet Spot Improved Collaboration

Designed specifically for smartphones, this scrolling infographic shows condensed storytelling at its most effective.