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White papers

Microsoft Teams: extracting most value for least effort
With the growing popularity of Microsoft Teams, this white paper explains how to make the most of its voice functionality.
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Telehouse white paper: As the Big Data and Analytics Wave Breaks, the Problem is Staying Anchored
Presented as an eight-page white paper, this piece considered big data and analytics issues facing major companies and their colocation implications.
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Foehn white paper: Gamification transforms agent effectiveness and boosts contact centre efficiency
Showing how FirstCare learned to use gamification and workforce engagement management, contact centre leaders everywhere can learn from this white paper.
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Creative ITC white paper: Making AEC JVs Successful
Construction joint ventures can be risky undertakings. These pages show how VDI assures success.
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Genesys white paper: Making data AI-ready
There are those who say AI is only good as the data that feeds it. In this white paper we reveal the truth behind that contention.
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Genesys white paper: Rethink Queue-Based Routing in a Digital-First World
The customer experience can be largely queue-driven. In this white paper we bring best practice to life.
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