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Microsoft Teams: extracting most value for least effort
With the growing popularity of Microsoft Teams, this white paper explains how to make the most of its voice functionality.View PDF
Telehouse white paper: As the Big Data and Analytics Wave Breaks, the Problem is Staying Anchored
Presented as an eight-page white paper, this piece considered big data and analytics issues facing major companies and their colocation implications.View PDF
Foehn white paper: Gamification transforms agent effectiveness and boosts contact centre efficiency
Showing how FirstCare learned to use gamification and workforce engagement management, contact centre leaders everywhere can learn from this white paper.View PDF
Creative ITC white paper: Making AEC JVs Successful
Construction joint ventures can be risky undertakings. These pages show how VDI assures success.View PDF
Genesys white paper: Making data AI-ready
There are those who say AI is only good as the data that feeds it. In this white paper we reveal the truth behind that contention.View PDF
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